Frequently Asked Questions
Everything you need to know about purchasing and collecting with Stamps Store.
How do you ensure the condition of the stamps during shipping?
All stamps are placed in protective, acid-free glassine envelopes and reinforced with rigid cardstock to prevent bending or moisture damage during transit.
Are the stamps in your collection authentic?
Yes, every stamp we sell undergoes a rigorous verification process by our philatelic experts to ensure authenticity and accurate grading.
What is the difference between Mint and Used condition?
Mint stamps are in the same condition as when they were issued, with original gum and no postal markings. Used stamps have been through the postal system and typically feature a cancellation mark.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-21 business days depending on the destination and customs processing.
What is your return policy for collectors?
We offer a 30-day money-back guarantee. If you are not satisfied with the grade or quality of your stamp, you can return it in its original, unopened protective packaging for a full refund.
Do you provide certificates of authenticity for high-value items?
Items valued over a certain threshold often come with existing expertization certificates. For other premium items, we can arrange for third-party certification upon request for an additional fee.